an intro to patient centered cleaning

An Introduction to Patient-Centered Cleaning

The healthcare cleaning service specialists at ServiceMaster Clean® understand the unique needs and concerns of healthcare providers, practitioners and patients, so we’ve created an evidence-based cleaning program to address your industry’s specific requirements. Following guidelines from the healthcare industry’s leading organizations and regulatory bodies, our patient-centered cleaning program focuses on facility atmosphere, patient comfort and proper cleaning, sanitizing and disinfecting techniques.

The healthcare industry is one of the largest, most complex and fastest growing in our nation. Increased opportunities for your business’s development and return on investment naturally led to improvements in our healthcare cleaning services, which we continually hone to align with industry best practices. Throughout our rich history of providing quality janitorial services for medical offices, we’ve developed enhanced systems and skills that uniquely serve and support the healthcare industry.

At ServiceMaster Clean, we are firmly committed to helping deliver:

  • Cost management
  • Infection control and prevention
  • Risk reduction
    • Overall patient satisfaction
  • Patient environment improvements
  • Increased performance metrics
  • Flexible scheduling and customizable service

Patient-Centered Training

No one becomes an expert overnight. ServiceMaster Clean’s janitorial technicians receive extensive, customized training based on industry standards and the needs of specific healthcare facilities, including ambulatory and outpatient centers, physicians’ offices, and dental practices. Our robust training program helps ensure that our teams can effectively employ the advanced protocols, supplies and equipment recommended for the cleaning of healthcare facilities today.

Our healthcare cleaning service plans are structured by room type (exam, operating, isolation, etc.) so our technicians receive precise training. Because training modules are customized by environment, our healthcare janitorial teams master the proper procedures for specific tasks and facilities, including exam room floor disinfection, the cleaning of operating room ceilings, how to avoid cross-contamination of cleaning supplies, and other skills.

Our cleaning processes and training procedures are aligned with the environmental cleaning and infection control recommendations set forth by the Association of periOperative Registered Nurses (AORN) and the Centers for Disease Control and Prevention (CDC). In fact, we incorporate health, safety and cleaning best practices and regulatory standards from a range of industry-leading organizations and regulatory bodies, including:

  • Association of periOperative Registered Nurses (AORN)
  • Centers for Disease Control and Prevention (CDC)
  • United States Environmental Protection Agency (EPA)
  • Health Insurance Portability and Accountability Act of 1996 (HIPAA)
  • Occupational Safety and Health Administration (OSHA)

Safety and Operations

Healthcare providers perform roughly 46.5 million surgical procedures and even more invasive medical procedures every year, according to the CDC. The CDC notes that each of these procedures increases a facility’s risk of exposure to harmful pathogens that can spread infection – but this risk can be mitigated through the proper application of industry-accepted healthcare cleaning techniques.

Our patient-centered cleaning programs provide appropriate cleaning, sanitizing, disinfecting and waste removal to protect the health and safety of your patients and healthcare workers. We offer two levels of service – one for facilities requiring low-level sanitization or disinfection and one for those requiring hospital-grade disinfection – both with a unique set of procedures. For every job, we employ the best healthcare cleaning products for infection control, including quaternary and sporicidal disinfectants and reusable and disposable microfiber materials.

Our staff follows specific safety protocols in each of the following areas:

  • Standard precautions
  • Cross-contamination
  • Infectious waste
  • Sharp precautions
  • Laundry precautions
  • Protective equipment

Healthcare Facilities Served

As the healthcare industry shifts more toward value-driven payment models, patients must feel safe in your facility for you to deliver effective care and see the greatest returns. In a 2015 Deloitte survey related to value-based payment models, 78 percent of physicians reported being most concerned with being penalized for factors beyond their control. Luckily, you can take steps to control environmental cleanliness  in order to help improve patient perceptions and experiences.

Your healthcare cleaning company should be a partner in your success and provide a cleaning plan that’s customized to suit your unique facility, the specific services you provide, and the individual patients you serve. The expert technicians at ServiceMaster Clean are committed to proactively identifying risks and employing industry best practices and safety protocols to protect your patients and your bottom line. Our patient-centered cleaning program delivers the right healthcare cleaning services for your budget and facility, all on a schedule that works for you.

Physicians’ Offices and Medical Clinics

Doctors are always on call – at least, it can feel that way. To accommodate the busy and often unpredictable schedules of physicians’ offices and medical clinics, ServiceMaster Clean will schedule your regular healthcare cleaning services anytime, 24/7/365. Our flexible scheduling allows healthcare providers to work in pristine conditions without losing time or being interrupted during busy times of day, maximizing your potential earnings.

An additional financial benefit to maintaining a properly cleaned facility is improved scorecards based on patient satisfaction surveys. As the healthcare industry moves closer and closer to value-based payments, positive scoring on performance metrics like the Consumer Assessment of Healthcare Providers and Systems (CAHPS) could mean more reimbursement dollars for your practice.

Dentist Offices

Our janitorial program for dental offices is specifically designed to help increase patient satisfaction by improving the comfort and cleanliness of the overall environment. A clean office, waiting room and examination area create a welcoming atmosphere people won’t mind waiting in, and consistent upkeep reflects well on both your business and your commitment to better patient comfort, health and safety. See greater patient satisfaction and higher retention rates by maintaining a fresh appearance that feels not just clean, but also safe.

Outpatient, Surgery and Urgent Care Centers

Due to the nature of the services provided, outpatient, surgery and urgent care centers are at particularly high risk for spreading infection. These facilities need a terminal cleaning process that effectively removes harmful contaminants in critical patient care areas. Protecting your healthcare providers and highly susceptible patients from pathogens is critical for your facility’s long-term success and longevity.

Find a healthcare cleaning provider with years of industry experience who provides the right level of care to keep your facility safe. Our top-to-bottom sanitization and disinfection methods can maximize infection-control and minimize cross-contamination in your most vulnerable areas, including labs, exam and operating rooms, nurses’ stations and even your waiting areas.

Why ServiceMaster Clean?

With over 60 years of experience in providing quality janitorial services, ServiceMaster Clean has developed a range of capabilities to cater to the specific cleaning needs and standards of the healthcare industry. We maintain strict standards for environmental comfort and cleanliness so you can get back to the business of providing unparalleled medical care to your patients without getting your hands dirty.

Our specialized employee training protocol helps our healthcare janitorial teams outpace the competition by providing trusted, custom cleaning services for medical facilities. Our healthcare cleaning services are designed to support the quality performance and satisfaction criteria you need to qualify for provider reimbursement. That’s why we can guarantee a clean both you and your customers can count on.

ServiceMaster Clean’s healthcare cleaning teams and franchises are:

  • Experts in healthcare facility cleaning standards and terminology
  • Dedicated to helping you increase patient retention and satisfaction
  • Guaranteed to perform as promised while providing excellent customer service
  • Steadfast in our promise to perform quality work
  • Committed to higher standards
  • Driven to exceed expectations
  • Willing to work within your schedule and budget

Visit ServiceMaster Clean to learn more about our janitorial services for healthcare facilities and our patient-centered approach to cleaning. Use our easy search tool to find local franchises and corporate-owned branches that are ready to create your custom patient-centered cleaning program today.